Refund & Cancellation Policy

1. Introduction

This Refund & Cancellation Policy describes how billing, cancellation, renewals, refunds, and read-only access work for memberships offered by Earn4 LLC ("Earn4," "we," "us," or "our"). This Policy is part of, and should be read together with, the Terms of Service and Privacy Policy.

2. Membership plans

Earn4 offers one membership with two available billing cadences. The monthly membership is currently $79 per month, billed in advance. The annual membership is currently $790 per year, billed in advance, and currently reflects a savings equal to two monthly payments compared with paying monthly for twelve months.

• Both billing options include the same Earn4 features.
• There are no membership feature tiers.
• The price and billing cadence displayed at checkout are the final price and cadence for the purchase.
• Applicable taxes may be added at checkout.
• Prices may change for future renewals after notice, as described in the Terms of Service.

3. Automatic renewal

Monthly memberships renew monthly. Annual memberships renew annually. Memberships renew automatically until cancelled, using the payment method on file. The applicable renewal price is the price communicated to you before renewal. You may cancel before renewal at any time through Settings → Manage Subscription.

4. Annual renewal reminder

Annual members receive a renewal reminder between 30 and 60 days before the annual renewal date. The reminder describes the membership, the expected renewal price, the renewal date, and how to cancel through Settings → Manage Subscription.

5. Cancellation

You may cancel your membership at any time through Settings → Manage Subscription. Cancellation takes effect at the end of the current paid billing period. You retain full membership access until that date.

After the paid period ends, you may continue signing in and viewing your saved Earn4 information in read-only mode. You will not be able to create, edit, upload, complete, publish, delete, or export membership content until you reactivate.

• Cancelling stops future automatic renewals after the current paid term.
• Cancellation does not delete the account.
• Cancellation does not automatically delete saved data.
• Data remains subject to the Privacy Policy and Earn4's retention practices.
• Reactivating restores full access to preserved data.

6. Refund eligibility

Membership payments are generally nonrefundable except where required by law or where Earn4 approves a refund under this Policy. Because access continues through the current paid billing period, cancelling by itself does not result in a refund.

Earn4 may review refund requests involving:

• A duplicate charge.
• A clearly accidental duplicate purchase.
• A verified technical problem caused by Earn4 that prevented meaningful use for a substantial part of the paid period.
• A billing error.
• An unrecognized charge requiring investigation.
• Other exceptional circumstances Earn4 determines warrant review.

Submission of a request does not guarantee approval. Earn4 does not commit to prorated refunds. Dissatisfaction, recruiting outcomes, reduced usage, or failure to complete tasks does not automatically qualify a request for a refund.

7. Refund request process

To request a refund, contact Earn4 through the Contact page within 30 days of the charge. Include the email associated with the account, the date and amount of the charge, and a brief explanation of the request.

• Earn4 may request reasonable information needed to investigate.
• Submission of a request does not guarantee approval.
• Approved refunds are returned to the original payment method where possible.
• Processing time may depend on Stripe and your financial institution.
• Earn4 will not request full card numbers or security codes.

If a charge appears unrecognized or fraudulent, you should also contact your card issuer promptly to protect your account.

8. Refunds and future renewal

Receiving a refund does not automatically cancel future renewals. To stop future charges, you must also cancel your membership through Settings → Manage Subscription.

9. Failed payments

If a renewal payment fails, Stripe may retry the payment according to the billing and revenue-recovery settings in effect at that time. While payment remains unresolved, your membership may be marked past due and placed in read-only mode.

You can update your payment method through Settings → Manage Subscription. Full access is restored after Stripe confirms that the subscription has returned to an active status. If payment cannot be recovered, the subscription may be cancelled.

10. Reactivation

Cancelled users may sign in and reactivate at any time. Existing data remains visible in read-only mode until reactivation. Reactivation occurs through the available monthly or annual checkout flow, and full access returns after Stripe confirms active membership. Reactivation begins a new paid membership term according to the price and cadence shown at checkout.

Reactivation does not guarantee restoration of third-party copies, expired temporary files (such as intermediate Highlight Builder assets that may expire under retention rules), or content previously deleted by the user.

11. Switching billing cadence

Members may manage available billing changes through the Stripe Billing Portal from Settings → Manage Subscription. Any price, effective date, credit, or proration is displayed during the change and is governed by Stripe's terms at that time.

12. Service discontinuation

If Earn4 permanently discontinues the paid Service, any treatment of unused prepaid membership time will be determined under applicable law and the circumstances of the discontinuation. Earn4 will communicate available options to affected members.

13. Chargebacks

Before filing a payment dispute, we encourage members to contact Earn4 so we can review the charge. Filing a chargeback may result in temporary account restrictions while the dispute is investigated.

14. Questions

Questions about billing, cancellation, or refunds may be sent through the Earn4 Contact page or to support@earn4.app.